• Responsible for accepting and answering customers’ product after-sales inquiries, maintaining good communication with customers, and maintaining follow-up on customers’ product after-sales processing and services
• Understand and be proficient in the company's full range of products, and be able to provide effective customer usage guidance and after-sales service;
• Responsible for coordinating and communicating with the brand’s after-sales center, solving customer after-sales problems, and regularly sending repair products to the brand’s after-sales center for repair;
• Organize documents related to department work, standardize solutions to common after-sales problems, and handle after-sales data entry in the company system

Educational Qualifications:

• Education not required
• Training provided on the job

Experience Level:

• Less than 1 year experience

Skills and Competencies

• Proficient in Customer Service
• Strong problem-solving capabilities
• Excellent command of the English language
• Basic account management knowledge

Responsibilities and Duties:

• Respond to customer inquiries and issues
• Assist customers with product or service information
• Manage customer accounts and update records
• Ensure customer satisfaction and provide professional support

Working Conditions:

• Dynamic and fast-paced environment
• Work may require evening, weekend, or holiday hours depending on business needs

Qualities and Traits:

• Excellent communicator with a patient and positive demeanor
• Ability to multitask and prioritize effectively
• Strong attention to detail and organizational skills
• Resilient and able to handle challenging situations