• Bachelor's/College Degree in any field
• At least 1-2 years of call center experience in customer service and/or sales is preferred; however, full training may be provided to qualified candidates.
• Exceptional verbal and written communication skills with a professional, empathetic, and customer-focused approach.
• Basic proficiency in computer applications, typing, and navigation of CRM/ticketing platforms such as Zendesk (ZD), Salesforce, or similar systems.
• Strong oral and written English communication skills
• Ability to work independently and accomplish objectives with minimal supervision
• Positive attitude, patience, willingness to learn, and initiative
• Good judgment, customer-focused mindset, and goal-oriented approach
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Willing to work night shifts and holidays

Key Responsibilities:

• Handle high volumes of inbound calls, emails, and live chats professionally and efficiently.
• Identify customer needs, respond to inquiries regarding products and services, and process orders, returns, and account updates.
• Provide excellent customer service while maintaining quality and productivity standards.

Employment Type: Project-Based Employment (until December 2026). While the position is initially project-based, there is a possibility for long-term employment depending on business requirements, project continuity, and employee performance.

Work Setup: Onsite

Salary Package: PHP 25,000 (non-negotiable)