Duties and Responsibilities:

• Greet and welcome guests, clients, and visitors in a courteous and professional manner.

• Answer, screen, and direct incoming phone calls to the appropriate person or department.

• Assist guests with inquiries, reservations, and general information regarding the company's services and facilities.

• Maintain an organized reception area and ensure that it is clean, presentable, and welcoming.

• Receive, record, and distribute incoming documents, deliveries, and correspondence.

• Monitor visitor access and maintain visitor logs when necessary.

• Coordinate with other departments to ensure smooth communication and efficient guest service.

• Handle guest concerns and complaints professionally and escalate issues when necessary.

• Assist in administrative and clerical tasks, including filing, data entry, and report preparation.

• Ensure compliance with company policies, procedures, and service standards.

• Perform other duties and responsibilities that may be assigned by management from time to time.

Qualifications:

• Bachelor's degree or equivalent work experience is an advantage.

• Previous experience in customer service, front desk, or receptionist roles is preferred.

• Excellent communication and interpersonal skills.

• Professional appearance and positive attitude.

• Proficient in basic computer applications such as Microsoft Office.

• Strong organizational and multitasking abilities.

• Ability to work effectively under pressure while maintaining professionalism.