• At least a High School Graduate or 1st year College Undergraduate
• Minimum of 1 year experience in US healthcare provider accounts (hospital or physician billing)
• With hands-on experience in Accounts Receivable (AR) collections
• Above-average communication skills with confidence in handling outbound calls
• Strong understanding of healthcare and insurance terms such as copay, coinsurance, and deductibles
• Ability to interpret Explanation of Benefits (EOB)
• Familiar with medical claim forms CMS-1500 and UB-04

Responsibilities

• Manage and follow up on outstanding AR accounts
• Conduct outbound calls to insurance companies for claims resolution
• Analyze EOBs and payment postings to identify discrepancies
• Ensure timely and accurate claims processing and collections
• Maintain proper documentation of all account activities