Location: Makati (Onsite)

Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Salary: PHP 80,000 + PHP 3,600 allowances

Qualifications

•  Active PHRN license
• At least 3 years people management (leadership) experience
• Experience in healthcare BPO, telehealth, or clinical call center
• Strong leadership and communication skills

Job Description

• Lead and optimize all operational activities for assigned non‑clinical staff, ensuring efficient, high‑quality workflows that support organizational goals and service-level commitments.
• Monitor and achieve strict turnaround time (TAT) requirements—hourly, daily, and weekly—using proactive oversight, performance analytics, and rapid issue remediation.
• Identify, design, and implement operational improvements that strengthen reporting, information flow, productivity, scalability, and overall process excellence.
• Drive employee performance and engagement, utilizing coaching, mentorship, accountability models, and continuous feedback to elevate team capability and ownership.
• Activate Return‑to‑Office (RTO) requirements when performance issues persist, ensuring staff adhere to hybrid work policies and providing additional on‑site support for remediation, focus, and development.
• Execute hybrid work expectations, ensuring team members maintain accountability, productivity, and compliance with onsite/remote schedules while fostering a culture of collaboration and reliability.
• Measure and manage team performance against business unit goals, ensuring achievement of metrics, operational accuracy, and consistent service delivery.
• Demonstrate and teach critical thinking, empowering staff to use analytical reasoning, problem solving, and sound judgment in daily operations.
• Identify opportunities for staff development, evaluating work quality and providing coaching to align performance with organizational standards.

Perks and Benefits:

• Retirement Plan
• HMO from day 1 of employment

• Medical/Dental Reimbursement

• Up to 25 Wellness Leaves
• Annually
Wellness Leave encashment (non-taxable)

• Tuition fee reimbursement

• Employee assistance program

• Employee referral program

• Quarterly Performance-based Incentives