Qualifications:

• Highschool diploma or equivalent with at least 6 months of BPO experience (International Account)
• College Graduate with or without work experience.
• Average to Good communication skills.
• Amenable to work onsite.

Responsibilities

• Provides customer support via phone and email, answering questions about insurance benefits, claims, eligibility, and provider contracts.
• Researches and resolves issues, documents interactions, and uses computer systems to track and manage customer inquiries.
• Maintains positive customer relationships, collaborates with internal teams, and meets performance goals.