Description

• Assist customers via voice and non-voice channels to address inquiries and resolve issues.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Document customer interactions in the CRM system for tracking and quality assurance.
• Collaborate with team members to improve service delivery processes.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Job Title: Customer Service Representative Voice/Non-Voice Account
• Job Function: Customer Service Representative
• Responsibilities and Duties: Ability to handle high volume of calls and inquiries effectively.
• Working Conditions: Comfortable in a fast-paced, team-oriented environment.
• Qualities and Traits: Strong communication skills, patience, and problem-solving capabilities.
• Qualities and Traits: Ability to empathize with customers and maintain professionalism under pressure.
• Qualities and Traits: Strong attention to detail and organizational skills.