Oversee all real-time WFM activities to ensure operational and client goals are met
Implement analysis and reporting via WFM tools available
Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.
Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
Reporting of information such as call volumes, SL and abandon rates as and when required by the business.
Christian Cruz
Nezda Technologies Inc.Recruitment Manager
Active this month
Cebu IT Park. Cebu IT Park, Cebu City, 6000 Cebu, Philippines
Posted on 15 August 2024
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