Workforce Management - Scheduler

₱30-60K[Monthly]
On-site - CebuFull-time3-5 Yrs ExpEdu not required
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Job Description

WFMWorkforce ManagementRTASchedulingScheduler

Description

  • Successful applicants will be responsible for Workforce Management with RTA and Scheduling tasks.
  • Responsible for overall operational activities including phone, email, chat, community, and social media support.

Requirements

  • 3+ years of WFM Experience with RTA and Scheduling.
  • A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.
  • Excellent knowledge of Excel. Knowledge of VBA and Macros 
  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Christian Cruz

Nezda Technologies Inc.Recruitment Manager

Active this month

Working Location

Cebu IT Park. Cebu IT Park, Cebu City, 6000 Cebu, Philippines

Posted on 15 August 2024

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Nezda Technologies Inc.

101-500 Employees

Human Resources & Recruitment

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