Job Description
WFMWorkforce ManagementRTASchedulingScheduler
Description
- Successful applicants will be responsible for Workforce Management with RTA and Scheduling tasks.
- Responsible for overall operational activities including phone, email, chat, community, and social media support.
Requirements
- 3+ years of WFM Experience with RTA and Scheduling.
- A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.
- Excellent knowledge of Excel. Knowledge of VBA and Macros
- Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
Christian Cruz
Nezda Technologies Inc.Recruitment Manager
Active this month
Working Location
Cebu IT Park. Cebu IT Park, Cebu City, 6000 Cebu, Philippines