Job Title: VIRTUAL ASSISTANT

(Admissions/Finance Department)

The Virtual Assistant (Admissions/Finance Floater VA) plays a key role in connecting patients with healthcare administration in a remote environment. This permanent position requires a caring approach to patient interactions while managing admissions and financial operations efficiently. The ideal candidate will be a licensed nurse who combines clinical knowledge with strong administrative and financial abilities. Candidates must be available to work in the Pacific Standard Time (PST) zone.



Patient Intake and Information Gathering:

• Professionally welcome patients and their families through virtual communication platforms.
• Conduct in-depth interviews to gather essential demographic and medical information.
• Ensure accurate entry and verification of patient data in the electronic health record (EHR) system.

Insurance Verification and Financial Counseling:

• Confirm insurance coverage and benefits for patients being admitted.
• Obtain required pre-authorizations and referrals.
• Clearly explain financial policies and assist patients in understanding their responsibilities.

Financial Planning and Analysis:

• Support the creation and maintenance of departmental budgets on an annual basis.
• Carry out financial forecasting and variance analyses.
• Analyze patient care costs and suggest strategies for cost efficiency.

Revenue Cycle Management:

• Manage the revenue cycle from patient registration to final payment collection.
• Track key performance indicators (KPIs) and collaborate with clinical departments to ensure accurate billing.

Administrative Duties:

• Prepare and organize admission packets containing relevant hospital information.
• Maintain compliance with hospital policies, especially concerning patient privacy (HIPAA).
• Engage in ongoing training and development to enhance professional skills and knowledge.

Customer Service and Communication:

• Act as an intermediary between patients, families, and clinical staff through virtual channels.
• Address patient inquiries and concerns in a timely and professional manner.

Work Environment:

• Remote setting with flexibility for independent task management.
• Availability for evenings, weekends, and holidays may be necessary.

Reporting Structure:

• Reports directly to the Admissions Manager or Finance Director.

Performance Metrics:

• Patient satisfaction levels, accuracy of patient information, and successful insurance verifications.

• Licensed nurse (RN or LPN) with at least 2 years of experience in healthcare administration or customer service.
• 2-3 years of pertinent experience in finance or administrative support.
• Solid understanding of medical terminology and healthcare financial processes.
• Advanced proficiency in Excel (e.g., Pivot Tables, VLOOKUP, INDEX MATCH, Conditional Formatting).
• Familiarity with EHR systems (e.g., Epic, Cerner) and Microsoft Excel.
• Excellent verbal and written communication skills.
• Detail-oriented with a strong emphasis on accuracy.
• Capable of working independently and effectively managing time in a remote environment.
• Must have a backup power source (e.g., generator or battery pack) and a backup internet connection (e.g., pocket WiFi).
• Internet Speed: Minimum 25 Mbps download and 5 Mbps upload; 50 Mbps recommended.
• Device Specifications: Minimum Intel Core i3 processor, 8 GB RAM, 256 GB SSD.