As a Vendor Key Account Manager, your objectives are:

• Growth of vendor accounts
• Maintaining good working relationships with vendor accounts, ensuring they operate in accordance with our terms of service
• Train and ensure vendors are adhering to SmartBite product processes after initial onboarding and handover from the Business development team
• Build and maintain strong and positive relationships with Vendor partners through consistent check-ins and effective communication
• Support closing of transactions for high-value deals
• Ensure the vendor works within our Terms of Service to deliver high levels of service to the Client
• Resolve issues where vendor expectations are not met, and clearly communicate to prevent a repeat incident
• The setting, communicating, and maintaining timelines and priorities on tasks agreed on
• Develop and maintain account management materials for relevance and keep up-to-date with SmartBite product developments
• Respond to market needs (e.g., cuisines, certifications), and maintain competitive Vendor offerings (in food offered and pricing) to ensure supply on the platform (Vendors) meets the demand of Clients
• Identify areas for product and process improvement where Vendor user experience is impacted and communicate with the team
• Reporting on client performance and ensuring variation of vendor usage
• Ensure fair distribution of orders across the portfolio of vendors to encourage competition and growth of the company
• Negotiate and improve commercial terms for the company
• Report periodic results to the Country's lead

Education: 

• Completion of at least two (2) years in college. No specific degree requirements

Experience: 

• Level-dependent. Relevant work experience in Sales with a history of exceeding targets is valued

Skills: 

• Excellent people relation skills; highly organized and keen to details; Possesses logical thinking with strong analytical skills; Effective communication skills; Ability to work effectively both independently and as part of a team; Has the initiative to improve and develop oneself.