Company: Shanzhen Haiwei Food Corp. (SHFC) Industry: Food & Beverages Job Description:

• Provide prompt technical assistance and support.
• Troubleshoot and resolve technical issues, ensuring customer satisfaction.
• Document and track incidents and solutions in the support system.

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience Level: 3-5 years of relevant technical support experience.
• Skills and Competencies: Proficiency in Aftermarket Software Implementation, Network and Systems Administration, Server Maintenance, CCTV Installation, Hardware and Software Management, POS Troubleshooting, and Workstation Setup.
• Responsibilities and Duties: Provide technical support, manage software implementations, ensure system performance, and resolve hardware and network issues.
• Working Conditions: Office environment with potential on-site installations; may require flexibility in hours.
• Qualities and Traits: Strong analytical skills, excellent communication, problem-solving ability, and attention to detail.