• Respond to customer inquiries via phone, email, or chat, providing technical guidance on Organic Nature's beauty and wellness products.
• Diagnose and resolve product issues, ensuring a high level of customer satisfaction.
• Document customer interactions and feedback to improve our organic product offerings.
• Stay knowledgeable about the latest trends in the beauty and wellness industry to provide expert advice.
• Collaborate with our team to meet and exceed customer service standards in line with Organic Nature's values.

Job Title: Technical Support Representative

Educational Qualifications:

• Bachelor's degree in a relevant field.

Experience Level:

• 1-3 years of experience in technical support or related area.

Skills and Competencies:

• Proficiency in Customer Relationship Management (CRM) software.
• Strong background in sales training and sales management.
• Exceptional skills in relationship building and coordination.
• Marketing knowledge and application ability.

Responsibilities and Duties:

• Assist customers with technical issues and inquiries.
• Provide product and service support to enhance customer relationships.
• Collaborate with sales teams to identify and meet customer needs.
• Conduct training for customers on product features and upgrades.

Working Conditions:

• Office environment with a possibility of shift work.
• May require occasional travel for training or customer support.

Qualities and Traits:

• Excellent communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Patience and resilience in challenging situations.
• Commitment to continuous learning and improvement in tech support.