1. Optimize Administrative Processes:

• Serve as an internal resource for coordinating with various GCash support teams (Onboarding, Wallet Creation, Sales Team, etc.) to onboard new and additional partners.
• Track the submission and completion of onboarding documents, following up with partners on any missing requirements.

2. Customer Onboarding Assistance:

• Act as a bridge between AMs, Onboarding, and the Partner to facilitate a smooth onboarding process.
• Communicate with partners and AMs regarding the status of submitted documents, including callouts for incomplete submissions.

3. Voucher Execution Support:

• Provide end-to-end assistance for voucher execution, including manual seeding processes.
• File and monitor the completion of funding requests, budget ID creation, and fund reversals to partners' wallets.

4. Finance and Payment Processing:

• Handle finance-related tasks such as processing payment requests and filing relevant documentation.
• Escalate and track the resolution of issues concerning settlement, billing, refunds, and non-payment.

5. Legal Help Desk Responsibilities:

• Route contracts to the appropriate reviewing teams (MISG, Compliance, Infosec, etc.) for approval.
• File legal request forms and monitor the contract approval process to ensure timely completion within the agreed SLA.

6. Issue Resolution and Coordination:

• Collaborate with the CXM team to resolve escalated issues within the agreed SLA.
• Monitor outstanding issues, providing timely updates to AMs and partners until resolution is achieved.

7. Logistical Support for Events and Training:

• Coordinate logistics for partner training sessions, such as Scan-to-Pay QR and Power Pay Plus, including scheduling and requests.
• Track and update the status of kitting and delivery for Scan-to-Pay QR kits.

8. Process and Policy Adherence:

• Ensure document submissions comply with GCash's internal processes and policies.
• Maintain updated partner records and adhere to all regulatory and operational standards.

HOW TO APPLY?

Please submit your updated resume and application via email to 

Email Subject Format: Applicant for Sales Admin Support Specialist: Last Name, First Name

URGENT HIRING!!

CAN START ASAP!!

CANDIDATE WHO CAN START IMMEDIATELY WILL BE PRIORITIZED!!

Training and Marketing Professionals, Inc. (TMPI) is looking for a (17) Sales Admin Support Specialist - Globe Telecommunication (Mynt) - Hybrid Work Setup (Combination of Onsite and work from home)

SKILLS & QUALIFICATIONS:

• Bachelor's Degree, preferably Business Administration or Business Management course
• Experience working with different teams and departments to streamline onboarding and reporting
• With understanding of the sales process to support the sales team.
• Proactive and possess excellent interpersonal and communication skills.
• Data entry skills for accurately updating customer records.
• Good with excel or sheets, basic PowerPoint/ google slide knowledge
• Able to work under pressure and meet deadlines.
• English proficient (for email replies, with reliable and stable Wi-Fi at home)
• Collaborative, detail oriented, problem solver, and team player
• Amenable to report on-site 2x a week in BGC, Taguig