Responsible for leading merchants acquiring and managing relationships, ensuring exceptional customer service, driving organic growth, and maintaining efficient sales operations within the established limits.

• Responsible for the portfolio NPV growth by delivering numerous merchant acquisitions.
• Implements strategic plans for new programs and creates design solutions in acquiring, growing, and retaining business.
• Problem resolution, including escalation of issues to the correct and appropriate departments.
• Ensures merchant metrics are generated, data is accurate and reporting deadlines are met on time.
• Manages and leads people toward their goals and objectives to ensure career growth development.
• Works closely with Bank referral partners, Sales Support Onboarding Team, Pre-sales, Product,
• Marketing, and Operations, Technical Unit to facilitate seamless client on-boarding process.
• Works with clients to develop and create programs aligned with existing portfolios.
• Ensures client renewals and loyalty.
• Identifies and prioritizes resources and efforts based on calculated risks, growth opportunities, strategic value, and renewal timeframe.
• Identifies and anticipates potential issues within the accounts ahead of time and works with all concerned departments to deliver timely and effective action to resolve them.
• Develops and executes online payment programs and resolves pain points for both internal and external clients. 

• Bachelor's degree in business administration, finance, marketing, economics, or a related field is required
• 2-3 years of relevant experience in client-facing roles, sales, account management, or a related field.
• Experience in relationship management, customer service, or sales within the relevant industry is preferred.
• Proven track record of building and maintaining relationships with clients or customers.
• Familiarity with CRM software or other customer management tools is a plus.