About the role

As an Online Sales Associate for Shopee and Lazada, you will help manage and improve our online sales on these platforms. In this entry-level role, you’ll monitor the inventory, and ensure timely and efficient customer service. You will also support live selling events and report data to enhance our online strategies. This job is perfect for someone who is tech-savvy, detail-oriented, and excited about working in e-commerce.

Key Responsibilities:

1. Website Management and Maintenance

• Platform Maintenance: Regularly update the e-commerce platform and concerned departments.
• Performance Monitoring: Track site performance and report issues promptly to immediate Supervisor.

2. Product Management

• Inventory Management: Monitor stock levels, manage reordering processes, and update inventory status to prevent overselling or stockouts.

3. Order Processing and Fulfillment

• Order Management: Oversee the processing of orders from placement to delivery with end of the day reporting for monitoring.
• Shipping Coordination: Coordination with 3rd party couriers and platform when needed.
• Returns and Refunds: Monitor and coordinate returns, exchanges, and refunds in a manner that maintains customer satisfaction and adheres to company policies which should be reported to the immediate Supervisor.

4.Customer Service and Support

• Customer Queries: Respond to customer inquiries promptly through various channels (email, chat, phone).
• Issue Resolution: Report any customer complaints and issues to the immediate Supervisor for assistance.
• Feedback Management: Collect customer feedback and report back to the management.

5. ⁠Live Selling

• Presentation Skills: Confidently present products in live sessions, demonstrating their features, benefits, and usage.
• Engagement: Actively engage with viewers during live sessions, responding to questions and comments in real-time to create an interactive shopping experience.
• Post-Event Analysis: Capture and report the engagement metrics from the platform of live selling events.

What we're looking for

• Educational Background: Bachelor’s degree or equivalent;
• Experience: No prior experience required, but experience in customer service, retail, or e-commerce is beneficial.
• Technical Skills: Basic proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with using e-commerce platforms.
• Customer Service Orientation: Strong ability to manage customer interactions and resolve issues effectively.
• Organizational Skills: Excellent ability to handle multiple tasks and prioritize efficiently.
• Communication Skills: Clear and professional verbal and written communication.
• Sales Focus: Interest in sales and achieving targets, with a willingness to learn and grow in the role.
• Adaptability: Ability to thrive in a fast-paced and dynamic work environment.
• Team Collaboration: Willingness to work collaboratively with other team members and departments.
• Event Participation: Enthusiasm for participating in and supporting live selling events.