- Interact with customers through phone calls and emails to know their requirements and needs

- Could call people using a given phone directory to introduce and sell products

- Resolve conflicting and complex issues relating to customer services.

- Ensure dispatching and delivery of products is met with customer deadlines.

- Coordinate and collaborate with other departments to ensure quality services to customers.

- Maintain and manage customer files and databases.

- Graduate of any Business or Office Administration course

- with 3 to 5 years of experience

- Proficient and accurate typing skills (typing speed: at least 40 WPM)

- Proficient in verbal and written English w/ excellent communication skills

- Skilled in negotiation and dealing with complaints; Patient, persistent & result oriented