Responsibilities

• Take on a leadership role by formulating and executing strategic plans in line with company objectives
• Develop and execute data-driven strategies for mall expansions and partnerships
• Cultivate relationships with various mall point persons for strategic expansion
• Collaborate with key contacts for mall hook-ups, including IT and mall teams
• Process incoming mall hook-ups and accreditations efficiently
• Support clients in their usage of the POS system within mall premises, addressing concerns as needed - Ensure compliance with mall regulations and requirements
• Foster effective communication between UTAK POS and mall stakeholders
• Contribute to the growth of UTAK's accreditation in multiple malls
• Update and maintain trackers for accurate record-keeping
• Provide suggestions for process improvements to enhance efficiency

Qualifications

• Experience in business, communication, compliance, mall processes, external relations, or a related field
• Strong interpersonal skills and ability to communicate effectively with clients and stakeholders
• Detail-oriented with excellent organizational skills
• Problem-solving abilities and a proactive approach to resolving concerns
• Comfortable handling calls and corresponding through text, email, and chats
• Previous experience in customer service, compliance, or a related role is preferred
• Proficient in maintaining accurate records and trackers
• Ability to manage multiple tasks and client interactions simultaneously
• Enthusiasm for working in a dynamic and fast-paced startup environment
• Familiarity with BIR processes and mall accreditation is advantageous