Japanese Bilingual Consultant

₱35-70K[Monthly]
On-site - CebuFull-time<1 Yr ExpHigh/Senior High School
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Job Description

English LanguageCustomer ServiceJapanese LanguageSales Pitching and ClosureCommunication Skill

Description

We are seeking a highly motivated and customer-focused individual with fluency in both Japanese and English to join our call center team. As a Japanese Bilingual Call Center Agent, you will be responsible for providing exceptional customer service and support to our Japanese-speaking clients. You will handle inquiries, resolve issues, and provide accurate information about our products and services.


Key Responsibilities:

  • Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from Japanese-speaking customers, providing prompt and professional assistance.
  • Issue Resolution: Diagnose and troubleshoot customer issues, providing effective solutions and ensuring customer satisfaction.
  • Information Management: Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system.
  • Product Knowledge: Stay up-to-date with company products, services, and policies to provide accurate and relevant information to customers.
  • Team Collaboration: Work closely with team members and other departments to resolve complex customer issues and improve overall service quality.
  • Quality Assurance: Ensure compliance with company policies, procedures, and quality standards in all customer interactions.

Requirements

  • Language Proficiency: English proficiency is required and native or near-native fluency in Japanese is a MUST!
  • Customer Service Experience: Previous experience in a call center or customer service role is preferred.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely both in Japanese and in English.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle difficult situations with patience and empathy.
  • Tech-Savvy: Proficiency in using computer systems, CRM software, and other call center tools.
  • Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs and company policies.
  • Education: College/high school graduate or equivalent; additional qualifications in customer service, sales, or related fields are a plus.


Work Environment:

  • Office setting with standard hours; occasional overtime may be required.
  • Collaborative team environment with opportunities for professional growth.


Note: Applicants who do not speak Japanese will not be considered.

Daisuke Takahashi

Upsell Technologies Philippines, Inc.HR Director

Working Location

ACC Tower 14th floor, Cebu IT Tower 2, 6000, Lot 3 Blk 13 Archbishop Reyes Ave, Lungsod ng Cebu, 6000 Lalawigan ng Cebu, Philippines

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Others

    Company Social Events

  • Professional Development

    Diversity Program, Job Training

  • Time Off & Leave

    Sick Leave

Read More

Posted on 06 November 2024

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