IT Desktop Support Technician (US Shift) - Level 1&2
The IT Desktop Support Technician (Level 1 & 2) will provide technical assistance and support for hardware, software, and network-related issues to end users. This position requires working during US hours and supporting remote or on-site employees in the US or global locations. The role involves troubleshooting, diagnosing, and resolving IT issues, escalating complex problems, and delivering high-quality IT service.
· Level 1:
o Familiarity with Windows, macOS, and Linux operating systems.
o Basic understanding of networking principles (e.g., IP addresses, DNS, DHCP).
o Experience with Microsoft Office 365 (Outlook, Word, Excel, etc.).
o Knowledge of basic hardware troubleshooting (e.g., printers, desktops, laptops).
o Experience with ticketing systems (e.g., ServiceNow, Zendesk).
o Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk).
· Level 2:
o Strong expertise in Windows and macOS operating systems, with basic knowledge of Linux.
o Advanced understanding of networking (e.g., TCP/IP, VPN, firewalls, routers).
o Proficiency in Active Directory, Exchange, and Office 365 administration.
o Experience with endpoint security tools (e.g., antivirus, encryption).
o Basic knowledge of scripting or automation (e.g., PowerShell).
o Experience with virtualization (VMware, Hyper-V).
o Understanding of cloud-based services (AWS, Azure).
· Communication: Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
· Customer Service: Strong focus on customer satisfaction and service delivery.
· Problem Solving: Strong analytical and troubleshooting skills to diagnose and resolve IT issues.
· Teamwork: Ability to work collaboratively with other IT staff and departments.
· Time Management: Capable of handling multiple issues and tasks simultaneously in a high-pressure environment.
· Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred).
· Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator (MD-100/MD-101), or similar.
· Level 1: 1-2 years of experience in a technical support or helpdesk role.
· Level 2: 2-4 years of experience in desktop support or a similar IT role with progressive responsibility.
Ruthie HR
Optimum Source, Inc.Recruiter
Active today
Suite 2501, The Orient Square. The Orient Square, Emerald Ave, San Antonio, Pasig, 1600 Metro Manila, Philippines
Employee Recognition Program
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Life Insurance, HMO
Company Social Events, Office Parties
Annual Company Trip
Job Training, Professional Development
Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave
Posted on 17 September 2024
Service Desk Team Lead
H2 Software
On-site - Pasig1-3 Yrs ExpBachelorFull-time
₱30-45K[Monthly]
Chris BarrosoHR Supervisor
IT Support | Onsite | Ortigas, Pasig
Baytech BPO Corporation
On-site - Pasig5-10 Yrs ExpBachelorFull-time
₱45-55K[Monthly]
Zyren Del MundoHR Officer
Junior IT Technical Support
Peoplehub Inc
On-site - Pasig1-3 Yrs ExpBachelorFull-time
₱15-20K[Monthly]
Vanessa SantosRecruitment Manager
IT Technical Support
Rangertech Computer Network Services
On-site - Pasig1-3 Yrs ExpBachelorFull-time
₱15K[Monthly]
Angelica FloresAccounting
Technical Support Engineer | HMO Day 1 + 3 Dependents
Tahche Outsourcing Services Inc.
On-site - Pasig5-10 Yrs ExpEdu not requiredFull-time
₱65-90K[Monthly]
jamesRecruiter
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately