We seek a skilled and motivated In-House and Field Computer Technician to join our team. This position requires a versatile professional who can troubleshoot, repair, and maintain computer systems in-office and on-site at client locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional customer service.

1. In-House Support:

• Diagnosed and resolved hardware and software issues for company systems and devices.
• Perform routine maintenance and upgrades on computers, servers, and peripherals.
• Manage network configurations and ensure system security compliance.
• Maintain inventory and documentation of IT assets.

1. Field Support:

• Travel to client locations to provide on-site troubleshooting and technical assistance.
• Install, configure, and repair hardware, software, and networking equipment.
• Educate clients on system operations, providing training as needed.
• Document all work completed and provide detailed service reports to clients.

1. General Duties:

• Respond promptly to service requests and prioritize tasks effectively.
• Collaborate with team members to develop and implement IT solutions.
• Stay updated with industry trends and emerging technologies.

• Education: Degree or certification in Information Technology, Computer Science, or a related field (preferred).
• Experience: Minimum of 2 years in a computer technician role or similar.
• Skills:
• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Knowledge of operating systems (Windows, macOS, Linux) and networking protocols.
• Familiarity with remote desktop software, diagnostic equipment, and multimeters.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Additional Requirements:
• Valid driver’s license and reliable transportation for field visits.
• Ability to lift and carry equipment up to 50 lbs.

Work Environment:

• Split between office-based work and travel to client locations.
• Flexible hours may be required, including occasional evenings and weekends.

Benefits:

• Competitive salary.
• Opportunities for professional development and certification.
• Transportation allowance and other perks for field assignments.

If you are passionate about technology and enjoy solving technical challenges, we would love to have you on our team!

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Education and Certifications:

• Associate's or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified IT Professional) are a plus.

Experience:

• Minimum of 2 years of experience in a computer technician role or similar field.
• Hands-on experience in diagnosing, repairing, and maintaining hardware and software.

Technical Skills:

• Proficiency in operating systems (Windows, macOS, Linux).
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and troubleshooting network issues.
• Experience with hardware components (desktops, laptops, servers, printers) and peripherals.
• Ability to use diagnostic tools and software effectively.
• Familiarity with data backup and recovery processes.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills for interacting with clients and team members.
• Ability to explain technical concepts to non-technical users.
• Exceptional time management and multitasking abilities.

Additional Requirements:

• Valid driver’s license and reliable transportation for field visits.
• Willingness to travel to client locations and work flexible hours, including occasional evenings and weekends.
• Physical capability to lift and carry equipment weighing up to 50 lbs.
• Strong work ethic with a focus on delivering high-quality service
• Have a motorcycle and driver's license.