Hotel Front Desk Agent - TIMOG QUEZON CITY
Job Description
Description
- Greeting guests upon arrival and making them feel welcomed and guide them to their designated areas.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.
- Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
- Complete exchanges and returns in a timely and professional manner.
- Help with the organization of on-site events including weddings, business fairs, and corporate meetings.
- Process important queries and manage customer expectations in a polite and friendly manner.
- Keep track of frequent clients and create a tailored experience based on their personal needs.
- Answer telephones and monitor the switchboard.
Requirements
- Must be a graduate of BS HRM or BS Tourism Management or equivalent
- With at least 6 months experience in Hotel or Restaurant set-up
- Must be with complete government numbers and can start immediately
Rea Opao
HR RECRUITMENT SPECIALISTMEGA I.N.T.E.L Manpower Management Inc.
Active today
Working Location
Quezon City. Quezon City, Metro Manila, Philippines
Benefits
Allowances
Medical Reimbursement
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Occupational Accident Insurance
Perks Benefits
Free Meals
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Unpaid Extended Leave, Vacation Leave
Posted on 12 November 2024
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