 Handling customer complain efficiently

 Proper Handling of staff

 Arrive on time for all shifts and stay until shift completion.

 Maintain a fast speed of service, especially during rush times.

 Deliver the updated daily deliverables

 Deliver the updated daily checklist

 Ensure the availability of store/branch enough man power

 Submit proper and organized records and/or reports

 Responsible in assisting in the implementation of new policies.

 Performs Customer Service and Administrative functions in a store setting.

 Submit weekly Report including the result and audit.

 Conduct monthly store audit/mystery diner

 Performs simultaneously hiring and training of staff

 Performs simultaneously performance evaluation to staff

 Count down your sales at the end of each shift and deposit money in the safe.

 Count down your sales at the end of each shift and deposit money in the safe

 Provide helpful answers to queries or questions offered by customers

 Furnish customers with helpful information regarding service time and special deal offers.

 Ensures prompt and courteous service on every customer purchase.

 Conforms to the operation standard procedures

 Maintain cleanliness and orderliness of assigned area / work station at all times

 Ensures operations excellence by adhering to the systems and standards of the store.

 Working in a team environment and must possess the ability to communicate effectively with managers and co-workers.

 Must have experience in Food and Beverages Industry.

 Excellent Communications Skills.

 Ability to quickly learn new technologies and processes/standards.

 Ability to effectively communicate and coach to company requirements.

 Excellent people handling skills.

 Ability to apply correct standard protocol.

 Competence in managing multiple task and competing priorities.

 Physically fit with pleasing and dynamic personality.

 Strong team member attitude and customer service oriented (likes to interact with people)

 Can do multi-tasking.

 Willing to work on shifting schedules, weekends and holidays.

 Can work with minimum supervision and willing to render overtime work (if necessary)