DSC Supervisor - Calabarzon

₱20-30K[Monthly]
Hybrid - Quezon CityFull-time1-3 Yrs ExpBachelor
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Job Description

After salesOperationsDirect Service CenterAuthorized Service CenterRoot-cause analysisPerformance management

Description

Responsible for the overall after-sales business of HPI in the Calabarzon Region. 

• Operating the direct service center of HPI by making sure technician/s and all other resources are fully utilized to provide the best service to customer service, and by following proper operational and administrative procedures. 

• Managing authorized service centers in the assigned area making sure HPI jobs are well-prioritized and closed within the fastest possible time.  

• Honing service-sales relationships within the assigned coverage area by making sure aftersales VOCs of dealers are attended to promptly. 

• Providing root-cause analysis and executing strategic action plans for low-achieving KPIs and initiating innovative activities that help HPI achieve its commitment to support end users. 

Requirements

• Preferably residing in Batangas/Cavite area

  • With good experience working for the after-sales industry or consumer electronics

• With experience in leading and mentoring teams

• Willing to do weekend and fieldwork

• Good in analysis and executed tasks/projects until completion.

• Resilient and agile in dealing with changing business landscapes.

• Must be a graduate with a bachelor's degree in mechanical engineering or any major but engineering.

Rachel Condes

Haier Electrical Appliances Philippines, Inc.HR Manager

Working Location

Haier Electrical Appliances Philippines, Inc., Lot 35B, Green Subdivision, Block 11 Acropolis Dr, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines

Benefits

  • Allowances

    Transportation Allowance

  • Employee Recognition and Rewards

    Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, Health Insurance, Life Insurance

  • Others

    Company Social Events

  • Perks Benefits

    Employee Discount, Retirement Plan

  • Professional Development

    Professional Development

  • Time Off & Leave

    Birthday Leave, Sick Leave, Vacation Leave

Read More

Posted on 18 September 2024

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