As a Dispute Analyst, you will be responsible for investigating and resolving customer disputes related to financial accounts. You will work closely with customers, internal departments, and external vendors to ensure timely and accurate resolution of disputes.

Perks & Benefits:

• HMO Day 1 + up to 4 Dependents*
• Monthly Meal Allowance
• Dental Coverage*
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Internal Movement Opportunities
• Annual Merit Increase
• Ubiquity Plus - Tenure Based Cash Incentive

Who are we looking for?

• At least 1yr experience in credit card or banking services in BPO setting.  
• At least SHS/High School Grad (old curriculum).
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills. 
• Ability to follow instructions for specific customer resolutions tasks. 
• Willing to work ONSITE in Eastwood & BGC sites.

Key Responsibilities:

• Review accounts with disputed items and exhaust recovery options to avoid taking financial losses.
• Process disputed items according to the association and federal government guidelines
• Correspond with cardholders, merchants, and merchant banks as part of processing dispute cases
• Manage prepaid card negative balances, and minimize losses by utilizing chargebacks
• Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests.

Aspiring for greatness? Start your journey here.

Who we are & what we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

#Thrive Fearlessly

At Ubiquity, we live by the mantra head, heart, and hustle. 

Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. 

Heart because we are always gracious with our time, our collaboration, and with one another.

Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Important Reminder: We will not in any way collect any amount of money from you during your application / job offer process. Please stay alert on scams or modus pretending to represent our organization.

#UbiquityPhilippines #ThriveFearlessly #ABetterU #Ubiquity Careers

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