Job Description: Customer Service Advisor at Salmon Fintech 

Position: Customer Service Advisor

Department: Customer Service 

Location: Taguig City, Metro Manila 

Reports to: Customer Service Manager 

About Salmon: 

Salmon is a fast-growing fintech company that provides innovative financial solutions, offering cutting-edge digital banking and lending services. We are committed to enhancing the customer experience by providing top-tier service and support. As part of our mission to empower customers, we are expanding our Customer Service team.

Role Overview: 

As a Customer Service Advisor at Salmon, you will play a critical role in ensuring a positive and seamless experience for our customers. You will be responsible for responding to inquiries, resolving issues, and providing exceptional service via various communication channels. This role requires strong problem-solving skills, empathy, and the ability to work efficiently in a fast-paced environment. 

• Respond to customer inquiries through phone, email, and chat in a timely and professional manner. 
• Provide accurate information about products, services, and account details. 
• Resolve customer complaints and issues by identifying problems and offering appropriate solutions. 
• Assist customers in navigating the Salmon mobile app and website, providing technical support when necessary. 
• Process account requests such as loan applications, credit card queries, and transaction updates. 
• Collaborate with other departments, such as technical support, operations, and sales, to resolve complex issues. 
• Record and log all customer interactions, ensuring data accuracy and tracking key metrics. 
• Stay up-to-date with company policies, products, and fintech industry trends to provide accurate information to customers. 
• Identify opportunities to improve customer experience and suggest process improvements to management. 
• Meet performance targets, including customer satisfaction, response time, and issue resolution rates. 

• Education: Bachelor’s degree in any related field (business, finance, communication preferred). 
• Experience: Minimum of 1-2 years of customer service experience, preferably in fintech, banking, or a similar industry. 
• Skills: 
• Strong communication skills, both written and verbal. 
• Excellent problem-solving abilities and attention to detail. 
• Ability to handle multiple tasks and work efficiently in a fast-paced environment. 
• Familiarity with CRM systems and customer service software (e.g., Zendesk, Freshdesk). 
• Basic understanding of fintech products and services. 

Personal Attributes: 

• Empathetic, patient, and customer-centric mindset. 
• Team player with the ability to work independently when needed. 
• Adaptability and willingness to learn new technologies and processes. 

Why Join Salmon?: 

• Competitive salary and benefits package. 
• Opportunity to work in a dynamic, high-growth fintech environment. 
• Collaborative and inclusive company culture. 
• Career development opportunities in a fast-paced industry