Customer Service Supervisor
Job Description
Description
- Oversees the daily workflow and scheduling of telemarketing staff.
- Motivates and supports agents through feedback and communication
- Prepares monthly and annual performance reports.
- Maintaining documentation about customer service department activities.
- Monitoring the performance of customer service staff.
Requirement
- Bachelor's Degree or equivalent and at least 3 years of working in customer service, a supervisory role, or in a call center is required.
- Experience with coaching, training, and motivating employees is required
- Outstanding communication skills, both written and verbal.
- Strong computer skills and excellent time management skills
JUVY ALMAYDA
HR ManagerAdvance Marketing
Active today
Working Location
540 Quezon Ave. 540 Quezon Ave, Quezon City, Metro Manila, Philippines
Benefits
Employee Recognition and Rewards
Commission, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Occupational Accident Insurance
Others
Company Social Events
Perks Benefits
Parking Space
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Special Leave for Women
Posted on 20 September 2024
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