The Customer Service Supervisor at Mondo Cucina, Inc. (SMEG Philippines) is responsible for overseeing the customer service department, ensuring that all customer inquiries, issues, and feedback are addressed with the highest level of professionalism and efficiency. This role requires leadership skills, strong problem-solving abilities, and a deep understanding of SMEG’s premium products. The Customer Service Supervisor will also focus on developing and guiding the customer service team to achieve operational excellence and maintain high levels of customer satisfaction in line with the brand's reputation for quality and innovation.

• Bachelor’s degree in Business, Management, Communications, or related field.
• At least 3-5 years of experience in customer service, with a minimum of 2 years in a leadership or supervisory role.
• Excellent verbal and written communication skills in English and Filipino.
• Ability to handle complex customer issues with tact, professionalism, and empathy.
• Ability to thrive in a fast-paced environment while managing multiple tasks and priorities.
• Knowledge of SMEG products or a technical aptitude to learn about high-end home appliances is a plus.