Customer Service Specialist (Mandarin)

₱80-100K[Monthly]
On-site - MakatiFull-time1-3 Yrs ExpHigh/Senior High School
Share

Job Description

Mandarin English

Description

  • Assisting customers, respond to customer inquiries and concerns, handle complaints, provide appropriate solutions, and alternatives within the time limits.
  • Customer orientation and ability to adapt/respond to different types of characters, and having good teamwork ability.
  • Consult customers on products and services to provide the best solutions for their needs, resolve customer issues and complaints in a timely and satisfactory manner with patience and understanding.
  • Identify and assess customers’ needs to achieve satisfaction quickly, take the extra mile to engage customers. • Ability to multitask and manage the time effectively.
  • Follow company procedures, guidelines, and policies.

Requirements

  • Filipino Citizen.
  • At least with Highschool diploma or above.
  • Proficient in conversational Mandarin Chinese, must Fluent in listening, speaking, typing, and reading, having strong understanding ability in Mandarin Chinese is a plus.
  • Good learning ability, communication skills, execution ability and comprehension ability
  • Ability to thrive in high- pressure environments and having a capacity to excel in demanding situations and a strong team-oriented attitude.
  • Experience working in customer service team.
  • Willing to work in shifting schedules and a full onsite job.

bernadette trinidad

Tamaray People Solutions CorporationHR Officer

Working Location

23RD, Tamaray People Solutions, 23rd Floor, Tower, 6789 Ayala Ave, Makati, 1206 Metro Manila, Philippines

Posted on 29 October 2024

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.