Customer Service Representative
Job Description
Description
- Provide exceptional customer support via phone, email, and chat.
- Resolve inquiries and complaints promptly and professionally.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge and company policies.
- Demonstrate a positive attitude and strong communication skills.
Requirements
- Job Title: Customer Service Representative
- Educational Qualifications: Minimum of a Bachelor's degree in a relevant field.
- Experience Level: 1-3 years of experience in customer service or related roles.
- Skills and Competencies: Excellent customer service, strong English communication, sales pitching and closure, proficiency in Salesforce, and effective scheduling.
- Responsibilities and Duties: Managing customer inquiries, maintaining sales pipelines, and providing solutions to clients.
- Working Conditions: Call center environment, on-site Makati office, 7:30am to 4:30am shift.
- Qualities and Traits: Strong people skills, ability to handle pressure, detail-oriented, and proactive attitude.
Joyce Sunga
OwnerJNMS Human Resource Management Services
Active today
Working Location
Ayala Ave. Ayala Ave, Makati, Metro Manila, Philippines
Benefits
Allowances
Telecommunication Allowance, Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Others
Company Car
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave
Posted on 09 December 2024
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