CSR may interact with customers through a variety of channels, including: phone, chat, email, social media, and face to face.
Their duties vary by industry, but may include: Answering questions about products and services, Processing orders and returns, Escalating complaints to the appropriate teams, Helping customers locate items, and Helping customers with service problems.
CSR should have strong communication skills, time management, and interpersonal skills. They should also have a blend of technical knowledge and a strong understanding of customer service standards and practices
Position: Customer Service Representative (CSR):
HR Vilma Dempsey
Talent Acquisition ManagerDempsey Resource Management Inc.
Active just now
Chino Roces Ave. Chino Roces Ave, Makati, Metro Manila, Philippines
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Posted on 14 December 2024
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