Customer Service Representative

₱15-20K[Monthly]
On-site - Ilocos NorteFull-timeNo Exp RequiredHigh/Senior High School
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Job Description

English LanguageCustomer ServiceTeam PlayerAccount ManagementStrong Work EthicProblem SolvingFinancial LiterateCall CentreOrganizational Skills

Description

  • Assist customers with inquiries and resolve issues
  • Provide product information and support
  • Maintain customer records and document interactions
  • Escalate complex issues to higher-level support
  • Ensure high levels of customer satisfaction
  • Work collaboratively with team members
  • Meet performance targets and deadlines

Requirements

  • Educational Qualifications: At least a High/Senior High School diploma.
  • Experience Level: No prior experience required.
  • Skills and Competencies: Proficient in English, excellent customer service skills, strong work ethic, effective problem-solving abilities, financial literacy, and organizational skills.
  • Responsibilities and Duties: Handle customer inquiries, manage accounts, troubleshoot issues, and ensure customer satisfaction.
  • Working Conditions: Call center environment, may include evening or weekend shifts.
  • Qualities and Traits: Team player with a strong desire to help others and a positive attitude.

Ian Arvin Tubban

HR OfficerAlorica

Active today

Working Location

2nd floor, Venvi Group of Companies. Valdez Center, Brgy. San Francisco, San Nicolas, 2901 Ilocos Norte, Philippines

Posted on 27 November 2024

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Alorica

Series C

>1000 Employees

BPO & Call Center

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