Customer Service Representative

₱15-20K[Monthly]
On-site - PangasinanFull-time1-3 Yrs ExpHigh/Senior High School
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Job Description

Customer ServiceProblem SolvingPeople SkillsInterpersonal SkillsStrong Work Ethic

Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.


Requirement

  • College level or SHS Graduate
  • With at least 6 months experience in the same field or in telecommunication industry
  • Can handle stress and pressure
  • Can handle customer complain
  • With basic knowledge in customer service
  • Trustworthy
  • Not BPO


Erica Cruz

HR OfficerEsquiretech Corp.

Working Location

XIAOMI SERVICE CENTER. 228 Dagupan - Binmaley Rd, Dagupan, 2400 Pangasinan, Philippines

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Life Insurance, HMO

  • Perks Benefits

    Annual Company Trip, Employee Discount

  • Professional Development

    Employee Assistance Program

  • Time Off & Leave

    Bereavement Leave, Sick Leave, Solo Parent Leave, Vacation Leave

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Posted on 02 October 2024

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Esquiretech Corp.

Unfinanced / Angel

51-100 Employees

Consumer Products

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