Customer Service Representative

₱20-25K[Monthly]
On-site - PasigFull-time<1 Yr ExpEdu not required
Share

Job Description

English LanguageCustomer ServiceProblem SolvingPeople SkillsCall Centre

Description

Target Start Date : 18 November 2024

Company : Naiscorp.

Location : Ortigas, Pasig City Metro Manila

Work Set Up : Onsite/Office Based


Why Work With Us?


  • Competitive Salary
  • Paid Training
  • Paid Time Off
  • HMO
  • Opportunity for Career Growth


Main Duties and Responsibilities:


  • Effectively manage large amounts of incoming calls
  • Attend to customer’s inquiries through Live Chat Portal and Support Inbox
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  •  Meet personal/team sales targets and call handling quotas through upselling
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - escalate when required
  • Manage the accuracy and validity of all electricity and gas applications to ensure the business requirements and needs are met by resolving discrepancies in incomplete applications and documents by performing and maintaining compliance through voice verifications
  • Account Management
  • Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.Provide first call resolution; working with appropriate internal resources, completing necessary follow-up, and ensuring closure of the inquiry
  • Follow communication procedures, guidelines, and policies
  • Liaise between the Sales Staff and internal teams
  • Handle activities listed under Orion
  • Achieve overall customer resolution, satisfaction, and First Call Resolution
  • Perform Adhoc Tasks as needed by the campaign
  • Perform Administrative tasks as needed 

Requirement

  • Proficient in Microsoft Office Products
  • Excellent verbal and written communication skills
  • Flexible and amenable to working weekends, shifting schedules, and even on holidays
  • Professional, enthusiastic, and customer service oriented
  • Proven time management skills with the ability to multi-task
  • Strong attention to details with a high level of accuracy

Rose Pascual

HR OfficerNais Corp.

Active this month

Working Location

Unit404, XMC Asia. Unit 404, 4F Ortigas Technopoint Two, Doña Julia Vargas Ave, Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 14 November 2024

Nais Corp.

Unfinanced / Angel

<50 Employees

BPO & Call Center

img
BPO Services

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.