Customer Service Representative
Job Description
Description
- Respond to customer inquiries via phone, email, and chat, ensuring timely and professional communication.
- Assist in resolving customer issues and complaints, providing effective solutions while maintaining a positive company image.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
Requirements
- Job Title: Customer Service Representative
- Educational Qualifications: Minimum High/Senior High School diploma required.
- Experience Level: 1-3 years of experience in customer service or call center environments.
- Skills and Competencies: Proficient in English, excellent customer service, adept at problem-solving, and effective communication.
- Responsibilities and Duties: Address customer inquiries, resolve issues, and ensure satisfaction through timely follow-ups.
- Working Conditions: Typically a call center environment with occasional irregular hours.
- Qualities and Traits: Strong interpersonal skills, patience, adaptability, and a positive attitude.
Rebecca Bote
Inkorp Human Resource ServicesHR Officer
Active just now
Working Location
Cebu Business Park. 8W64+J26, Sumilon Road, Lungsod ng Cebu, 6000 Lalawigan ng Cebu, Philippines
Benefits
Employee Recognition and Rewards
Annual Appraisal
Government Mandated Benefits
13th Month Pay, Philhealth
Insurance Health & Wellness
HMO
Perks Benefits
Stock Options
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Posted on 07 November 2024
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