Customer Service Representative

₱15-20K[Monthly]
On-site - PasigFull-timeFresh Graduate/StudentBachelor
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Job Description

English LanguageCustomer ServiceProblem SolvingStrong Work Ethic

Description

  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Resolve customer issues effectively while maintaining a positive experience.
  • Document interactions and track escalated cases for follow-up.
  • Collaborate with team members to improve service processes across the BPO industry.
  • Maintain up-to-date knowledge of company products and services.

Requirements

  • Educational Qualifications: A Bachelor’s degree in any field is required.
  • Experience Level: Fresh graduates or students are encouraged to apply.
  • Skills and Competencies: Strong communication skills, problem-solving ability, and proficiency in Microsoft Office.
  • Responsibilities and Duties: Handle customer inquiries, provide support, and resolve complaints professionally.
  • Working Conditions: Office environment with standard working hours; may require weekend shifts.
  • Qualities and Traits: Positive attitude, empathy, reliability, and strong teamwork skills.

Mica A90% Response rate

Staffing co.Sourcing Lead

Active today

Working Location

1, Bridgetowne Pasig. Bridgetowne Destination Estate, Eulogio Rodriguez Jr. Ave, Quezon City, 1605 Metro Manila, Philippines

Posted on 30 October 2024

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