Esquiretech Corp. Customer Service Representative

₱15-20K[Monthly]

On-site - PampangaFull-time1-3 Yrs ExpHigh/Senior High School

Customer ServiceProblem SolvingPeople SkillsInterpersonal SkillsStrong Work Ethic

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

College level or SHS Graduate
With at least 6 months experience in the same field or in telecommunication industry
Can handle stress and pressure
Can handle customer complain
With basic knowledge in customer service
Trustworthy
Not BPO

Erica Cruz

HR OfficerEsquiretech Corp.

Xiaomi Service Center, General Hizon Ave. General Hizon Ave, San Fernando, Pampanga, Philippines

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Perks Benefits
Annual Company Trip, Employee Discount
Professional Development
Employee Assistance Program
Time Off & Leave
Bereavement Leave, Sick Leave, Solo Parent Leave, Vacation Leave