Customer Service Representative
Job Description
Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- College level or SHS Graduate
- With at least 6 months experience in the same field or in telecommunication industry
- Can handle stress and pressure
- Can handle customer complain
- With basic knowledge in customer service
- Trustworthy
- Not BPO
Erica Cruz
Esquiretech Corp.HR Officer
Active today
Working Location
Xiaomi Service Center, General Hizon Ave. General Hizon Ave, San Fernando, Pampanga, Philippines
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, HMO
Perks Benefits
Annual Company Trip, Employee Discount
Professional Development
Employee Assistance Program
Time Off & Leave
Bereavement Leave, Sick Leave, Solo Parent Leave, Vacation Leave
Posted on 02 October 2024
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