Customer Service Representative/ Technical Support Representative

KMDC Employment Services

Urgent
₱15-30K[Monthly]
On-site - Pampanga<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Annual Appraisal, Employee of the Month Award, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, HMO

  • Others

    Office Parties

  • Perks Benefits

    Gym Membership, Sleeping Quarters, Well-Stocked Pantry

  • Professional Development

    Job Training

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave

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Description

  • Answer inbound calls and respond to customer inquiries in a timely manner.
  • Maintain a high level of professionalism and provide exceptional customer service.
  • Document all call information according to standard operating procedures.
  • Identify customer needs, clarify information, research issues, and provide solutions.
  • Meet personal/team qualitative and quantitative targets.

Requirements

  • Must be 18 - 50 yrs. old
  • JHS & HS grad.(Old curriculum) Must have at least 6mos. Call center experience
  • College Graduate (No exp. needed)
  • Skills and Competencies: Effective communication, basic computer proficiency, and customer service orientation.
  • Responsibilities and Duties: Answering calls, addressing customer inquiries, and providing solutions to issues.
  • Qualities and Traits: Patience, empathy, ability to work under pressure, and attentiveness to customer needs.
English LanguageCustomer Service
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Kristen Marie Dela Cruz

RecruiterKMDC Employment Services

More than ten replies today

Working Location

Concentrix Clark 2 (CRK). SM BPO Building 2, SM City Clark, Pampanga, Philippines

Posted on 14 January 2025

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