The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.

• Answering inbound calls from customers and addressing their inquiries, complaints
• Outbound calls for surveys, lead generation, event invitations, and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

• With 1-2 years of BPO Experience (Inbound and Outbound calls)
• Willing to start ASAP
• Excellent English communication skills
• Must have internet at home with a minimum speed of at least 15 Mbps
• Typing Speed: at least 40WPM
• Ability to work under pressure
• Ability to multitask, prioritize, and manage time efficiently
• Customer orientation and ability to adapt and respond to different types of personalities
• Adaptable, fast learner
• Can work Graveyard/Mid/Morning shift

We will provide all the equipment needed for the job.