1.   Interact with clients to clearly understand their requirements and provide appropriate services.

2.   Maintain frequent communication and follow-up with clients.

3.   Build positive and long-term client relationships for business growth.

4.   Prepare business presentation and draft reports for clients.

5.   Organizing regular meetings and handle client communications.

6.   Analyze and resolve client concerns in timely and professional manner.

7.   Provide excellent client support and ensure client satisfaction.

8.   Escalate and discuss complex client issues with management for resolutions.

9.   Interact with clients to execute ongoing and ad-hoc projects.

10. Attend educational trainings for professional growth.

11. Follow company standards and ensure high quality and productivity.

12. Work with cross functional teams to address client requests and inquiries.

13. Maintain high level of professionalism and competence when dealing with clients.

1.    Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred.

2.    At least 1 year of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred.

3.    People-oriented and passionate about building relationships.

4.    Charismatic and personable, demeanor that transpires to fellow Client Relations Associates and other Customer Service team members.

5.    Result-driven and self-motivated to improve interpersonal skills.

6.    Practices active listening and is emphatic to client’s concerns.

7.    Solution-oriented and takes initiative in resolving unexpected challenges.