Call Center Representative - PASAY CITY
Job Description
Description
- Serves customers by providing product and service information and resolving product and service problems.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Handle customer questions and service requests.
- Communicate in the language of the customer by avoiding technical terminologies and jargon.
- Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
- Primary skill to handle voice contacts blended with non-voice (chat/email).
Requirements
- 2 years related administrative experience
- College graduate or 15 years education
- SHS Graduate
- 1yr BPO experience
Angela Gutierrez
Trinity Workforce Solutions, Inc.Delivery Manager
Active today
Working Location
SM Mall of Asia. G/F, Main Mall, Seaside Blvd, 123, Pasay, 1300 Metro Manila, Philippines,Pasay,Philippines
Posted on 31 October 2024
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