Sapphires Human Resource Services, a leading recruitment firm, is seeking a dedicated Call Center Representative to enhance our client engagement. Key

• Manage inbound and outbound calls efficiently.
• Provide outstanding customer service and support.
• Document interactions accurately in our database.
• Assist in recruiting efforts by scheduling interviews.
• Collaborate with team members to improve processes.

• Job Title: Call Center Representative
• Educational Qualifications: At least a High/Senior High School degree
• Experience Level: No experience required
• Skills and Competencies: Strong customer service, scheduling, problem-solving, team player, fluent in English, account management, strong work ethic, excellent people skills, call center experience a plus
• Responsibilities and Duties: Manage inbound and outbound calls, assist customers with inquiries, maintain accurate records, collaborate with team members
• Working Conditions: Fast-paced office environment, possible shift work
• Qualities and Traits: Positive attitude, resilience, excellent communication skills, strong attention to detail