We are hiring a dedicated Customer Service Representative to enhance client relationships and support recruitment efforts. The ideal candidate will handle client inquiries, efficiently resolve issues across various communication channels, and maintain precise records. This role involves close collaboration with team members to uphold and elevate our customer service standards.

Responsibilities:

• Promptly respond to client inquiries and resolve issues via phone, email, and chat.
• Maintain accurate and updated client records.
• Support recruitment activities, assisting with candidate interactions as required.
• Work collaboratively with team members to improve service standards and efficiency.
• Provide actionable insights on service trends and evolving client needs.
• Contribute to impactful client relations, supporting the company’s ongoing success.

• Education: High School Diploma or equivalent.
• Experience: No prior experience required; comprehensive training will be provided.
• Skills and Competencies: Strong English proficiency, excellent customer service and problem-solving skills, technical aptitude, and effective teamwork abilities.
• Work Setup: This is an onsite role based in Ortigas