Job Description
Customer Service
Strong Work Ethic
Description :
- Manage large volumes of inbound and outbound calls efficiently.
- Identify customers’ needs and clarify information.
- Build sustainable relationships and engage customers through excellent service.
- Document all call information according to standard operating procedures.
- Meet personal/team qualitative and quantitative targets.
Requirements :
- Educational Qualifications: Bachelor's degree from a recognized institution.
- Experience Level: Less than 1 year of experience in customer service or related field.
- Skills and Competencies: Excellent communication and interpersonal skills, proficiency in handling computer and telephone systems, ability to handle stressful situations calmly and with a problem-solving attitude.
- Responsibilities and Duties: Respond to customer inquiries, manage and resolve customer complaints, provide product and service information, and document customer interactions. Maintain customer satisfaction ratings based on explicit criteria set by the company.
- Working Conditions: Work within a busy call center environment, adhere to a strict schedule, and be prepared to work in shifts that may involve evenings, weekends, or holidays.
- Qualities and Traits: Possess a strong work ethic, show initiative, demonstrate reliability, maintain patience and politeness, especially under pressure, and have a customer-oriented approach to service delivery.
Active just now
93% Response rate
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Benefits
HMO
Sick Leave
Vacation Leave
13th Month Pay
Pag-Ibig Fund
Paid Holidays
Philhealth
SSS/GSIS
Working Location
1, Bridgetowne Pasig. Bridgetowne Destination Estate, Eulogio Rodriguez Jr. Ave, Quezon City, 1605 Metro Manila, Philippines