As an Assistant Manager, you will support the daily operations of our business while helping to lead and inspire our team. You will assist the Manager in implementing strategies to enhance productivity, customer satisfaction, and overall performance.

Duties and Responsibilities:

Operational Excellence

-Ensures insurance providers, clients' requests and claims, and other stakeholders' requirements are met within agreed turnaround time and service level agreements

- Reviews, proposes and implements adequate controls and business process improvement initiatives to ensure business excellence and risk mitigation

- Prepares and reviews operational or service level agreements in close coordination with stakeholders and ensures timely reviews of these agreements

- Takes the lead in ensuring that business systems and processes are fully functioning and up-to-date

- Assess and provide operational support the launch of new initiatives to be undertaken by the sales and marketing teams

Collections and Claims Administration

- Working together with other internal units, ensures premiums / commissions are collected through close coordination with insurers

- Coordinates with insurers and account officers in the timely resolution of claims, customer concerns/complaints

 -Prepares regular reports on broking, claims and other operational metric based on both qualitative and quantitative data

Other Responsibilities

- Supports the team in preparing both company and regulatory reports, audits, and similar activities

- Must keep updated on industry trends and developments

- Ensures adherence to company policies and industry regulations.

- Helps to prepares the team's annual budget and plans

• Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).
• Proven experience in a supervisory or management role, preferably in Finance
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office Suite and point-of-sale systems.