1. Client Relationship Management:
* Build and maintain strong, long-term client relationships.
* Act as the primary point of contact for key clients.
* Understand client needs and provide customized solutions.
2. Sales and Revenue Growth:
* Develop strategies to achieve sales targets and increase revenue.
* Identify and pursue opportunities with existing and new accounts.
* Negotiate contracts and close sales deals.
3. Financial Oversight:
* Monitor account budgets and ensure financial objectives are met.
* Review and approve client invoices and manage collections.
* Provide financial reports and forecasts to senior management.
4. Account Planning and Strategy:
* Analyze market trends and client data to identify growth opportunities.
* Collaborate with marketing and product teams to implement account strategies.
5. Project and Delivery Management:
* Oversee the execution of client projects to ensure they meet expectations.
* Coordinate with internal teams to deliver projects on time and within scope.
* Resolve any issues or conflicts that arise during project delivery.
6. Customer Satisfaction and Retention:
* Measure and improve client satisfaction levels.
* Address and resolve client complaints and concerns promptly.
* Implement client feedback to improve service delivery.
7. Team Leadership and Development:
* Provide leadership and guidance to account management team members.
* Conduct regular performance reviews and provide feedback.
* Identify training and development needs and organize relevant programs.
8. Reporting and Documentation:
* Maintain accurate records of client interactions and transactions.
* Prepare and present regular reports on account performance.
* Ensure all documentation is complete and complies with company policies.
9. Risk Management:
* Ensure compliance with company policies and industry regulations.
* Develop contingency plans for potential account issues.
10. Innovation and Improvement:
* Continuously seek ways to improve account management processes.
* Implement best practices and innovative solutions to enhance efficiency.
* Stay updated with industry trends and integrate relevant changes.
Carl Bago
ABS Global Innovations IncHR Assistant
Active just now
Ascenders Business Services, 1600 F. Ortigas Jr. Rd, Ortigas Center, Pasig, Metro Manila, Philippines
Posted on 08 October 2024
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