Job Summary

The IT Support Specialist serves as the first point of contact for technical support, providing timely assistance to end users by troubleshooting hardware, software, network, and application issues. This role is responsible for managing support requests, maintaining user accounts, supporting Microsoft and endpoint technologies, documenting incidents through the Help Desk ticketing system, and assisting with technology deployments. The ideal candidate is customer-focused, technically proficient, and able to work collaboratively to ensure efficient and reliable IT support.

Qualifications

• Minimum 2 years of Help Desk or IT Support experience, preferably in a law firm or professional services environment.
• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field preferred; equivalent experience considered.
• Strong troubleshooting, communication, customer service, and problem-solving skills with the ability to manage multiple priorities.
• Hands-on experience supporting:
• Windows 10/11, Microsoft Office 2016, and Microsoft 365
• Microsoft Outlook in an Exchange/Microsoft 365 environment
• Microsoft Intune (PC imaging and software deployment)
• Active Directory user administration
• Windows desktops/laptops, iPhone and Android devices, MDM
• HP printers and Canon/Xerox multifunction devices
• Help Desk/ITSM ticketing systems
• Zoom, Microsoft Teams, and Webex
• Working knowledge of networking fundamentals and VoIP phone systems.
• Experience with VMware, iManage, Kofax, Adobe Acrobat, Litera, or Mimecast is a plus.