Customer Success Manager

Livro Systems Inc.

₱15-20K[月給]

ハイブリッドワーク - マニラ１年以上３年未満の経験大卒正社員

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申し込む

職務内容

福利厚生

手当
交通費手当
従業員の評価と報酬
歩合制, 従業員評価プログラム
福利厚生
クリスマスボーナス, 社員ローン, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
保険健康とウェルネス
HMO
専門能力開発
多様性プログラム, 従業員支援プログラム, 職業訓練, 専門能力開発
休暇
出産・育児休暇, 病気休暇, バケーション休暇
ワークライフバランス
在宅勤務

Building relationships with customers: A CSM guide is responsible for building relationships with customers to understand their needs, expectations, and concerns. This includes conducting regular meetings, listening to feedback, and resolving issues.
Onboarding new customers: A CSM guide is responsible for helping new customers get up to speed with the product or service by providing training and support. This includes providing documentation, answering questions, and walking customers through the onboarding process.
Providing ongoing support: A CSM guide is responsible for providing ongoing support to customers, answering their questions, and addressing their concerns. This includes troubleshooting problems, providing training, and helping customers get the most out of the product or service.
Issue Resolution: Act as a point of contact for customers when they encounter challenges or issues. Escalate and coordinate with internal teams to address and resolve customer concerns promptly and effectively.
Analyzing customer data: A CSM guide is responsible for analyzing customer data to identify trends and patterns that can be used to improve the product or service. This includes tracking customer usage, analyzing customer feedback, and conducting surveys.
Adoption and Success: Help customers achieve their desired outcomes by ensuring they fully adopt and utilize your product or service. Provide training, resources, and best practices to increase customer product knowledge and usage. Identify opportunities for upselling or cross-selling based on customer needs.
Collaborating with other teams: A CSM guide is responsible for collaborating with other teams within the company, such as sales and product development, to ensure that customer needs are met. This includes sharing customer feedback, providing input on product development, and working with sales to close deals.
Renewing contracts: A CSM guide is responsible for renewing customer contracts by demonstrating the value of the product or service and addressing any concerns or issues. This includes providing regular updates, conducting renewal meetings, and offering discounts or incentives.
Managing customer expectations: A CSM guide is responsible for managing customer expectations by setting realistic goals and timelines for achieving them. This includes communicating clearly, setting expectations early on, and being transparent about any potential delays or challenges.
Providing feedback to the product team: A CSM guide is responsible for providing feedback to the product team based on customer feedback and data to improve the product or service. This includes identifying areas for improvement, suggesting new features, and providing data on customer usage.