Travel Expert

Travel Experts! Come join our Team!

Global travelers. Real bookings. Real problem-solving. If you love the travel industry and thrive on turning a stressful trip into a smooth one, we want to talk to you — and we can start you ASAP.

Join a Great Place To Work Certified team where you'll get HMO within your first month, a monthly allowance, extra paid vacation leave, and real room to grow — all while working with customers from around the world.

What you'll do

• Handle inbound calls, live chats, emails, and other channels from global customers — with urgency and care
• Build strong relationships with new and existing customers
• Make and manage accommodation bookings through our online booking platform
• Handle amendments, cancellations, rebookings, and refunds
• Source products and services offline with Travel Partners when needed
• Manage hotel relocations effectively
• Keep a positive, empathetic, professional attitude — every interaction
• Explain travel products and services clearly and simply
• Resolve complex issues and complaints, including monetary disputes and refunds
• Manage customer profiles and interactions accurately using RingCentral

What you bring

• 1–3 years in customer service or client care
• Travel industry experience is a plus
• Familiarity with hotel/travel distribution platforms (Expedia, Booking.com, etc.) preferred
• Comfortable with Microsoft Office Suite / Google Workspace
• Excellent written and verbal English
• Sharp attention to detail, strong problem-solving, and multitasking under pressure

What you get

• Career growth opportunities
• Competitive salary
• Great Place To Work Certified
• HMO within your first month
• Additional paid vacation leave
• Monthly allowance
• Real professional development — not just a buzzword
• Hands-on support, locally and internationally
• A collaborative culture in a fast-growing company

Based in our office in Makati.