Customer Service Agent

Technical Troubleshooting: Diagnose and resolve customer issues regarding hardware, software, internet connectivity, or device setups.

Guided Assistance: Walk customers step-by-step through technical processes over the phone, email, or live chat.

Documentation: Create detailed logs of technical issues and the steps taken to resolve them within the ticketing system.

Escalation: Identify complex network or system bugs and escalate them to the tier-2 engineering or specialist teams.